POPOOLA, ADEOLA VERONICA
Resourceful Education & Customer Service Professional
Ughelli, NG.About
Highly resourceful and performance-driven professional with a proven track record in education, customer service, and administrative support. Skilled in designing engaging lessons, resolving complex complaints, and fostering exceptional client relations, consistently delivering results that enhance both academic and business objectives. Adept at leveraging strong communication, problem-solving, and organizational skills to drive positive outcomes and improve overall satisfaction.
Work
Brilliant Impact International Academy
|English/Phonics Teacher
Gauraka, Niger State, Nigeria
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Summary
Spearheaded English Language and Phonics instruction, significantly enhancing literacy and communication skills for diverse age groups.
Highlights
Delivered engaging English Language and Phonics lessons, improving literacy, pronunciation, and communication skills across various age groups.
Designed and implemented tailored lesson plans, fostering academic growth and meeting diverse learning needs.
Evaluated student progress through comprehensive assessments, providing constructive feedback and targeted support.
Organized and led literacy-enhancing activities, strengthening reading, writing, and speaking abilities for students.
Collaborated effectively with colleagues and school leadership to optimize curriculum delivery and elevate student performance.
Vitafoam Plc
|Customer Service Representative
Jos, Plateau State, Nigeria
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Summary
Managed customer inquiries and complaints, ensuring high levels of customer satisfaction and contributing to sales objectives.
Highlights
Responded promptly to customer inquiries, providing accurate product and service information to enhance client satisfaction.
Resolved customer complaints efficiently, achieving high rates of customer satisfaction and fostering loyalty.
Maintained detailed records of customer interactions, transactions, and feedback to inform service improvements.
Collaborated with sales and operations teams, ensuring seamless order processing and timely delivery.
Assisted in upselling and cross-selling by identifying customer needs and recommending suitable products, contributing to revenue growth.
Volunteer
Command Secondary School
|English Tutor (NYSC)
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Summary
Provided English tutoring services as part of National Youth Service Corps, enhancing student learning and engagement.
Highlights
Prepared and delivered assigned lessons to students of diverse age groups, adapting content for effective comprehension.
Implemented Two-Way Communication strategies, significantly enhancing class participation and student engagement.
Increased assignment completion rates by 40% through a targeted group studies initiative.
Facilitated HR-related activities, supporting administration policies and ensuring smooth school operations.
Counseled students, helping them understand academic and personal challenges while providing career guidance.
Education
University of Ilorin
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Bachelor of Arts (B.A)
English
Kwara State Polytechnic
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National Diploma (ND)
Public Administration
Federal Girls' College
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West African Examination Council
Languages
English
Certificates
TNE Employability Workshop
Issued By
Elevation Craft
National Youth Service Corps (NYSC)
Issued By
National Youth Service Corps